FAQs
Frequently Asked Questions

 

Prices | Chip Repair | Crack Repair

FAQs on Prices 

How much does it cost to repair my windshield?
Will may auto insurance rates go up if I make a claim?
Other places offer free repairs, do you offer it too?
Can you file the insurance claim for me?
What if I have PLPD insurance (No comprehensive coverage)?

FAQs on Windshield Chip Repair

Do you warranty your repairs?
What is a windshield repair?
What is a Windshield Repair Specialist?
Why not have the stone chip fixed at a replacement shop?
What type of weather conditions can you perform repairs?
How much time does it take to repair a chip?
How big of a chip can you repair?
Does it matter where I get a windshield repair?
How will the damage area look after it’s repaired?
Is there a wait period after the repair?
Can I bring my vehicle to your shop?

FAQs on Windshield Crack Repair

What kind of long crack damage is repairable?
How will the repaired cracked area look after repair is complete?
My agent said cracks over 6” are not usually deemed repairable?
Why don’t other glass shops offer long crack repair? 

Answers to the above FAQs (Frequently Asked Questions): 

Prices & Fees 

How much does your repairs cost?
If you have comprehensive coverage on your auto insurance, most carriers will waive your deductible and pay for the repair. If you don’t plan to use your insurance, the cost is still much less than replacement. The price varies based on how much repairing needs to be done. For example, You may have more than one stone chip (small crack). The damage maybe the size of a quarter or smaller, or a Long crack (up to 18″ inch long).  Minor damage does not require as much resin or time and therefore cost less. The normal range is between $40 – $90. 
In addition, we offer certain discounts, when not using insurance. Give me a call for a quote at 248.565.4085.  or visit our Repair Express Page and follow our simple instructions on how to email us a photo of your damage.

Will my auto insurance rates go up if I make a claim?
Under Michigan Law Your rates cannot go up from making a windshield repair claim on it’s own merit. You would need to have made a couple
other claims in the recent past, then if you make another auto glass claim, then your insurance may raise your rates because of filing so many
within a short period of time. If this is your situation, an easy way to find out is to call and ask your auto insurance agent.

Other places offer free repairs, do you offer it too?
Yes… if your insurance company waives your deductible we can bill them directly. You see the free repairs the other
windshield repair guys in mall parking lots are advertising is only when your insurance covers
the cost of the repairs. We prefer to say “No Cost to you”.

Can you file the insurance claim for me?
Yes, we can initiate the call to your insurance company at the time of the appointment. However, most of them require they speak with their policy holder for a few minutes to collect certain information. A few auto insurance companies will not need to speak to you and thus we can process everything for you. When you fill in the repair request form, enter in the name of your insurance and we will know how to proceed.

What if I have PLPD insurance (No comprehensive coverage)?
Stone chip damage falls under the comprehensive portion of your insurance, if you don’t have this under your policy the
windshield repair cost will not be covered. However, our windshield repair prices will still be less than a replacement.
In Addition, we offer cash discounts.

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Windshield Chip Repair

Do you warranty your repairs?
Our repairs are guaranteed to not crack further for as long as you own your the vehicle. Our Failure rate is less than 1%.
This means that having a crack repaired by TWR fail is a rare event. However, if you find the crack spreading further call us as soon as possible.
We will inspect the crack and if possible repair it. If it is not possible to repair it, the amount paid as shown on your invoice will be refunded to the person or company
who paid for the repair service as shown on invoice. Invoice must be shown for reimbusement.
Note: We will not gaurantee cracks or other damage on your windshield that have been repaired by another auto glass company,
or from new damage that did not orginate from the damge indicated on your invoice. Altered Invoices will void our gaurantee / warrenty.

What is a windshield repair?
The windshield repair process involves removing dirt and moisture from the damage area of the windshield, and then a liquid resin is injected
into the damaged area. Techniques and tools are used to fill in cracks and remove air. Ultra violet light hardens the liquid inside the break
and bonds to the surrounding glass to prevent further cracking and dramatically improves the appearance. -Go To Top” -link

What is a Windshield Repair Specialist?
A windshield repair specialist. (W.R.S.) WRS are individuals whose occupation is windshield repair and not replacements,
they are independent and are not employed at an auto glass shop.
Specialist typically service vehicles of the business community including fleet vehicles, dealerships, and have repeat individual customers.

Why not have the stone chip fixed at a replacement shop?
If you owned an auto glass service shop and a customer came in with a windshield that cost $500 to replace or only $65 to repair what type of service would you rather sell to this potential customer?  The replacement for $500 I would hope, after all you are in business to make money.
Therefore, what incentive do you have to properly train your employee to do great repairs when you make so much more money when your employee sells and replaces
auto glass? Bottom line.  If you want a great replacement service go to a independent auto glass shop (preferably family owned) that is AGRSS certified.  If you live around the Metro Detroit area I highly recommend Troy Auto Glass.  But if you want the best repair, use an experienced windshield repair technician.

What type of weather conditions can you perform repairs?
Temperatures 30 degrees and above, we may need you to turn on your vehicle’s heat to warm up the windshield.
Rain: we can not work under rain or snow conditions, however, if you have a garage or carport that kept your vehicle dry, it can be repaired.
Heat: temperatures above 85 degrees results in your windshield glass to exceed 140 degrees. Placing your vehicle in the shade is recommended.
if you don’t have means to shade your vehicle we do have portable shading, but the repair process necessarily will take longer to set up and cool
down the windshield before we begin the repair process.

How much time does it take to repair a chip?
The average time is about 15 – 20 minutes. As soon as the repair is complete your car is ready to drive or wash (no wait period). Please wait till after the repair is complete before washing your vehicle.

How big of a chip can you repair?
Stone chip breaks up to the size of a quarter or .50 cent half dollar coin and in some cases a fifty cent piece. The sooner you spot the damage and call a windshield repair specialist, the better the repair results will be.

Does it matter where I get a windshield repair?
A. Quality repairs are often done by a Windshield repair specialist. These are individuals whose full time occupation is windshield repair.
Be aware of oil change, tire shops, and the high volume locations, such as at your local mall.
Often technicians are not trained to evaluate the break, but rely solely on a automated mechanical process that lead to incomplete, or failed repairs.

How will the damage area look after it’s repaired?
We expect the windshield chip repairs we complete to remove 70% to 90% of the blemish, when viewing the repair from outside the vehicle.
With all repairs, there is some scarring (a blemish that is still visible after the repair is completed),
less with smaller damage and more with larger damage. Clarity depends on the Size, shape, age, the amount of glass missing from the surface
and contamination are all factors. The longer a stone chip is delayed in having it repaired the more likely dirt, soap, wax and other chemicals
will get in the break which can lessen the visual quality of the repair, for best results repair as soon as possible.
A chip without cracks extending from it will be less visible than one with cracks.

Is there a wait period after the repair?
No, as soon as we are done with the process your vehicle is ready to drive.
Unlike windshield replacement sometimes the down time can be several hours to a full day.

Can I bring my vehicle to your shop?
We are a mobile service company. To keep overhead low we do not maintain a commercial building for housing vehicles, however, we do make appointments at locations near technicians central location. However, depending where our daily appointments take us during the day – we may be close enough to your location. Please call first before you bring in your vehicle to make sure a technician is available.

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Windshield Crack Repair

What kind of long crack damage is repairable?
Please visit our Long Crack Repair Guide for complete details.

How will the repaired cracked area look after it’s repaired?
Windshield crack repair takes away 70% to 85%. depending if there has been dirt or chemicals caught in the crack. Because long cracks are more open toward the edge of the windshield contamination happens much quicker. It will be less visible on the outside of the vehicle, but will be more noticeable on the inside of the vehicle because the light coming into the vehicle makes it easier to see. For best results, have the crack repaired as soon as possible by a windshield repair specialist. Note: just putting a drill stop at the end of the crack won’t prevent it from spreading.

My agent said cracks over 6” are not usually deemed repairable?
We use a patented system and methods to repair long cracks. Long cracks can be repaired successfully and the repairs are safe.
A long crack repairs done correctly passes all government safety tests.

Why don’t other glass shops offer long crack repair?
Auto glass shops typically specialize in replacement not repair. Therefore they need a commercial building to bring vehicles inside to perform work. A replacement is more profitable and will cover their normal business operational cost much faster than repairs will. Understanding this they have no incentive to acquire the technology and training to perform long crack repair.

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